I solve business problems through human-centred design.

Applies a multidisciplinary design approach across service, UX, product and business design to support organisations through ambiguity, transformation and strategic decision-making. Sydney · remote globally.

Currently — embedded with a public-sector team.

• Service DesignBlueprinting end-to-end experiences across staff, systems and customers.
• Product DevelopmentDiscovery, design and delivery alongside engineering and leadership.
• StrategyRoadmaps, priorities and operating clarity — aligning decision-making to outcomes.
• AI in practiceResponsible adoption of intelligent tools, agent workflows, planning and coordination.